Build on top of symfony and backbone.js, uvdesk community helpdesk app
An open source helpdesk solution that helps businesses in the e-commerce industry to manage interactions with their customers.
Now you can have all the queries from all possible channels in one place.
No more checking emails for queries. Get your queries generated as a Ticket with the UVdesk Helpdesk and provide exceptional support to the customers.
Provide a perfect explanation about the basic features to the customers and settle the doubt beforehand.
Convert your support query emails into a standard ticket for the better assistance.
Boost your revenue with our Finest Customer Support Services which will make your customers amuse.
UVdesk offers a cloud-based and open source helpdesk solution that helps businesses in the e-commerce industry to manage interactions with their customers. UVdesk provides multi-channel support and third-party integrations, support ticket management, task and email management, customer follow-up tracking and more.
UVdesk allows users to create tasks and set task deadlines for support agents. The solution provides a form builder application that helps users to create customizable forms that can be integrated with websites.
Ticket administration tools include email piping, converting emails to tickets, bolting and deleting ticket threads and forwarding tickets. Built-in email templates and themes are also provided by the solution. Additionally, UVdesk offers features like a file viewer, agent performance monitoring and PCI DSS compatibility to secure users’ data.