In this case we will need more details regarding the support you need and the deployments:
- number of clusters and nodes;
- hossted on private/public;
- the possibility of access, if we can install an agent to monitor the systems;
- maintenance.
From our side we have access to the deployment. We have a model per node/cluster and a customized model for other scenarios (on-prem without access permission), which also depends on the local team. We suggest scheduling a call with our commercial and technical team to discuss this further. For your convenience, you can contact us via email [email protected].