In order to effectively resolve your issue, provide us with the following information:
- number of clusters and nodes;
- hossted on private/public;
- the possibility of access, if we can install an agent to monitor the systems;
- details regarding the support you need.
From our side we have access to the deployment. Also we have a model per node/cluster and a customized model for other scenarios (on-prem without access permission), which also depends on the local team.
We suggest scheduling a call with our commercial and technical team to discuss this further. For your convenience, you can contact us via email [email protected].