What do the support service consist of?

 Our support service means we will provide remote assistance (via telephone or online communication) in response to requests pertaining to the following:

Basic, short duration installation, usage, and configuration questions.

Issue diagnosis: isolating cause/s of issue/s (for example, assistance interpreting traces and dumps for installation and code-related problems)

For known defects, available corrective service information and a method to obtain available program patches from the Open-Source supplier.