Enterprise Support Plans
Enterprise applicative support for open-source software applications: Gain access to high-quality and cost-effective support for all your open-source applications. Hossted offers support options for on-premises, private, and public cloud environments. With our support plans, you never have to worry about troubleshooting, debugging, or any other issue with your open-source applications as we are always there for you 24/7.
Troubleshooting
If you have any issues we’re here to help. Our team will identify and isolate the cause of any issues. Whether you need assistance interpreting traces and dumps for installation or code-related problems, we’ve got your back.
Usage & Adaptation Assistance
Guidance on how to leverage and tailor open source applications in alignment with ongoing requirements.
24×7 Availability
Regardless of time zone or location, our team of dedicated support professionals is always available to assist you. We will ensure that you always have the support that you need.
Multi-Application
Hossted supports more open-source applications than any other provider. With Hossted, you can extend your support plan to any open-source software you use.
What is Included in Hossted’s
Enterprise Support
Expert Support
Hossted offers enterprise applicative support for all open-source software. With Hossted, you can access top-notch and budget-friendly support for any open source application. With Hossted, you will never walk alone as we are your go-to resource when you need help.
Troubleshooting
If you have any issues we’re here to help. Our team will identify and isolate the cause of any issues. Whether you need assistance interpreting traces and dumps for installation or code-related problems, we’ve got your back.
24/7
Regardless of time zone or location, our team of dedicated support professionals is always available to assist you. We will ensure that you always have the support that you need.
Tiered support plans
At Hossted, we understand that each business has different needs. In order to accomodate enterprises of all shapes and sizes, we offer tiered support plans, ensuring you get the perfect plan.
Dedicated Account Manager
Each support plan comes with a dedicated account manager to ensure the optimal handing of all of your Open-Source Software needs.
Hossted Dashboard
With Hossted’s CLI and Dashboard, you can easily manage any open-source application. From setting up your custom domain to monitoring your application instance, our tool provides you with complete control.
Open-Source End of Life Continuity plan
Enabling your company to continue utilizing Open-Source software that has reached the end of its life. At Hossted, we can assist you with:
- Patching & Security Updates
- Troubleshooting
- Usage & Adaptation Assistance
- Version Migration Assistance
Support Plans
- 30 minutes responce time
- Customization upon request
Severity Definitions:
- Severity 1 (S1): Critical — No production service or software outages with no functionality available to users.
- Severity 2 (S2): High — Lost functionality exists for a subset of users, and no workaround exists.
- Severity 3 (S3): Medium — Reduced functionality or usability issue. Acceptable workarounds exist.
- Severity 4(S4): Low — Questions about usage or requests for enhancements.