Frequently Asked Questions

FAQ

All HOSSTED products come packaged with:

  • Ticket support & Live chat
  • Custom URL
  • Built-in SSL
  • Connection to Active Directory
  • Migration Service
  • Access to educational support content library

All apps are priced per VM core per hour. That is – the costs are relative to usability.
You can also pay for a yearly app subscription for a substantial discount. 

Primum app support, where you get support from an app contributor, is not included in the app price, and can be arranged by contacting us.

No, we only offer support for HOSSTED instances.
If you’re in need of our assistance you must instal our OSS apps.

All our cloud hosted apps are oficial open source versions with additional benefits:

  • Allowing the customer full control over the costs and resource use
  • Built-in features – such as ssl, active directory, and support

 

To reach your application on AWS: After deployment, click on the EC2 Console link. A new tab will open. Your IP is under the “Public IP” field, click it to complete the installation.

To reach your application on Azure: After a successful deployment, in the Essentials section, click on the Public Ip Address on the right hand side of the screen.

 Our support service means we will provide remote assistance (via telephone or online communication) in response to requests pertaining to the following:

Basic, short duration installation, usage, and configuration questions.

Issue diagnosis: isolating cause/s of issue/s (for example, assistance interpreting traces and dumps for installation and code-related problems)

For known defects, available corrective service information and a method to obtain available program patches from the Open-Source supplier.



The fastest way of accessing your app using the instructions on the “public IP” page. 
You can also do so using PuTTY flowing this tutorial or the command line flowing this tutorial 

If Open Source software is free, that’s wonderful, until any problems or obstacles arise.
Open Source does not have the solid support and backing of a single group dedicated to ensuring users will experience a seamless installation of the product.
HOSSTED’s DevOps team has decades of experience in tackling these issues and providing the support and in-built features needed to ensure successful operation of the software.

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