Proactive Monitoring and Support for Apache Cassandra During iPhone Launch Event

Problem:

The client is preparing for an iPhone launch event, anticipating traffic spikes up to 200%. They require proactive monitoring of their Apache Cassandra production system during specified timeframes, with an upgrade to Severity 1 for immediate response during those periods.

Process:

1. Ticket Acknowledgment: We confirmed availability for the requested support dates and asked for additional details to assign the appropriate experts. We also inquired whether continuous monitoring was necessary.
2. Client Meeting: In a meeting with the client, they confirmed the expected traffic spike and the need for proactive system monitoring. They provided performance data from 12 production nodes.
3. Data Review: The client uploaded system performance data, though there were initial issues accessing some screenshots. After requesting a resend, our expert reviewed the data and noted that the client’s monitoring system seemed inadequate, though log assessments continued.
4. Continued Communication: The client clarified the data format and offered to resend it. They also provided a Microsoft Teams link for the support bridge.
5. Flexible Severity Support: We reassured the client that we would join within 10 minutes if a Severity 1 issue occurred, ensuring timely responses.

Conclusion:

After gathering and analyzing performance data, we set up a proactive support plan for the high-traffic event. We aligned expectations around availability and response times. However, since we received no further updates from the client, we are closing the case due to inactivity.