Case Studies

Problem: A financial services client encountered critical SSL-related errors while deploying a two-node OpenSearch 1.3.6 cluster for high availability. Despite both nodes appearing operational, accessing indices or interacting with the cluster through a Java application resulted in errors such as: SSLHandshakeException: Insufficient buffer remaining for AEAD cipher fragment CertPathBuilderException: unable to find valid certification path […]

Problem: The client was operating a 5-node Apache Cassandra cluster (version 4.1.5) and needed to establish secure access to the database from both an SRE server and an EC2 server. While basic connectivity (e.g., telnet) between the source and Cassandra target nodes was verified, direct access to Cassandra using cqlsh was unsuccessful. The client sought […]

Problem: A telecommunications customer operating a production Kubernetes cluster deployed via Kubespray encountered an infrastructure challenge. One of their original control-plane nodes (kz-bss-k8om01) had previously failed and was replaced with a new node named kz-bss-k8om04. Later, the client requested to rename this node back to its original FQDN (kz-bss-k8om01) and ideally retain the original IP […]

Problem: The client encountered a failure while attempting to run a Cassandra backup using Commvault on their QAT cluster. The backup process failed with a 500 HTTP error originating from the local Priam REST endpoint: HTTP ERROR 500 Problem accessing /REST/v1/cassadmin/info. Reason: Commvault support traced the issue to the Priam service and advised the client […]

Problem: The client faced performance challenges while running nodetool cleanup on an Apache Cassandra 4.1.5 cluster during a node addition activity in a production environment. Specifically, the cleanup process was taking an unexpectedly long time on nodes with over 600GiB of data load, raising concerns about the overall timeline and impact on production workflows. The […]

Problem: The client reported high CPU utilization (up to 90%) across all nodes in their 3-node Apache Cassandra 4.1.3 cluster during full or incremental repair operations initiated from any single node. Despite relatively low data volumes (~25 GB per node), the CPU spike raised concerns about system performance, stability, and potential downtime during repairs. Process: […]

Problem: After upgrading the Jenkins Active Choices Plugin from version 2.6.1 to 2.8.1, the client’s Jenkins instance began exhibiting critical malfunctions in jobs that utilized multi-level reactive reference parameters. These parameters, implemented via Active Choices Reactive Reference Parameter fields, rely on Groovy scripts to dynamically populate choices based on the values of one or more […]

Problem: The client reported a sudden and significant drop in Apache Cassandra performance on a 4-node cluster. The issue appeared without any recent configuration or infrastructure changes. The application started experiencing frequent timeouts, and restarting Cassandra services on all nodes did not resolve the problem. The client provided various monitoring graphs, system logs, and other […]

Problem: The client needed to scale their production Cassandra cluster from 6 nodes to 12 nodes (3 to 6 nodes per data center) without any downtime. Their existing setup includes Cassandra version 4.1.6, with two data centers (PROD and DR), each containing 3 nodes, forming a 6-node cluster with a replication factor of 3 and […]